Refund & Cancellation Policy

1. Eligible Refund Scenarios

We gladly issue full refunds or credit exchanges under the following conditions:

• Accidental Duplicate Orders: If you accidentally purchase the same title twice under the same account.
• Technical or Formatting Defect: If an eBook file is corrupted, missing chapters, or unreadable across standard reader applications and our editorial team cannot provide a rectified file within 24 hours.
• Incorrect Edition Delivered: If the edition delivered significantly deviates from the published description and sample preview.

2. Nature of Digital Goods

Because all LIBRYVA titles are 100% DRM-free and permanently downloadable to your private devices, refunds cannot be granted simply due to change-of-mind after the complete book has been downloaded and read, unless a demonstrable quality defect is present. We encourage all readers to read our comprehensive free sample chapters available on every book page prior to ordering.

3. How to Request a Refund

To initiate a refund review:

1. Send an email to support@libryva.internal within 7 days of purchase.
2. Include your Order ID (e.g. order-abc123) and the title of the eBook.
3. Provide a brief explanation of the issue encountered (screenshots helpful if reporting a layout defect).

Approved refunds are credited back to your original payment method (UPI, Card, or Net Banking) within 5 to 7 business days.